جريدة الوطن العربي سياسية – اجتماعية – اقتصادية – فنية- رياضية- مستقلة
Ibrahim ahmed
SAS, French leader in innovative
customer journey solutions, is proud to announce that it will participate in All Digital CES 2021 from January 11 to 14 in partnership with Occitanie Region and Adocc Economic Development Agency..
ESII will showcase ARIA, the next generation queuing management system, based on AI technology.
ARIA’s goal is to change how you select your service on a kiosk using a vocal script. ARIA uses voice command to display the information you need on the kiosk screen. You ask ARIA your request using your own words: the natural language.
ARIA interprets the natural language to find the correct service from a list of purposes, the one which is most able to meet your immediate need. The customer experience is more satisfying because you don’t have to worry about the wording of the different services: you just express your request!
It also enhances accessibility as the solution becomes usable by as many people as possible with the widest possible range of abilities, operating within the widest possible range of situations.
ARIA is the first queuing management system using voice command service to help visitors to select their service and be checked in into a virtual waiting line.
ARIA delivers a great customer experience, encourages natural, human-like conversations that create more satisfying self-service interactions with customers and enables organizations to save agents time for more critical tasks.
The solution is based on deep learning algorithms based on organizational data and service descriptive data. ARIA uses cloud-based automatic speech recognition (ASR) and natural language understanding (NLU).
ARIA is part of the ORION suite, a powerful SaaS solution for optimized customer
journey. Robust and secure cloud-based, ORION platform connects visitors to services in an omni channel environment.
Serving a diverse range of industries across government, higher education, healthcare, retail, and logistics – ORION offers an effective, convenient and powerful virtual queue management solution to schedule appointments, manage events, organize contactless order pickups and ensure a superior customer experience, lower costs, reduced walk-aways, and access to key data.
ESII is the specialist in customer journey management with a diversity of customers around the world which proves the richness of our offer (stores, banks, hospitals, etc.). Among our clients: DECATHLON, LEROY MERLIN, NESPRESSO, CARREFOUR, FNAC, VEOLIA, Pharmacies, Paris Hospitals, TRAVELEX, EDF, QNB Bank, AIR France, City of Paris, CAF, CPAM, …
ESII est le spécialiste de la gestion de l’accueil client avec une diversité de clients à travers le monde qui prouve la richesse de notre offre (boutiques, banques, hôpitaux …). Parmi nos clients : DECATHLON, LEROY MERLIN, NESPRESSO, CARREFOUR, FNAC, VEOLIA, Pharmacies, Hôpitaux de Paris, TRAVELEX, EDF, QNB Bank, AIR France, Ville de Paris, CAF, CPAM, …
